The following terms will be found throughout these terms of carriage:
Consignment – A package or group of packages shipped to one address.
Consignee/recipient/receiver – The individual who will receive the consignment.
Shipping labels – The shipping information document put on the package.
Third party – The shipping order placed through ClickandSendParcel.com, which utilizes the website’s account with the carrier.
Working day – Monday through Friday 9:00 AM to 5:00 PM, excluding bank and public holidays.
Our customer obligations
ClickandSendParcel.com will set up the collection and delivery for the consignment through a third party service that has a major reputable carrier.
ClickandSendParcel.com will not have direct contact with a consignment, but will arrange shipment using one of our carriers.
ClickandSendParcel.com reserves the right to cancel any order that we feel may be subject to a surcharge eg.Large package, Oversize max etc. This is only the case when the actual package dimensions reach very close to the max allowed dimensions on that route. In such a case we will ask for a deposit which will be refunded in Full if the carrier does not charge this on our next billing date. If the customer does not wish to pay this deposit then we reserve the right to cancel this order and refund the full amouunt back to your payment source. A proof will be given if the surcharge applies.
The carrier may refuse a consignment for reasons such as the consignment’s size or insufficient packaging. Additionally, ClickandSendParcel.com may refuse any order or user from our system.
All claims and queries must go through ClickandSendParcel.com, who will contact the carrier for the sender. If direct contact is made with the carrier, ClickandSendParcel.com may not be able to help with your issue at a later date.
You must contact ClickandSendParcel.com if the collection fails in order to request another collection time. This will be booked for collection as soon as possible or at your convenience. Consignments are not automatically rebooked due to failed collection. You must contact us if your parcel has not been collected.
You may track your consignment through our website. A POD, or hard copy of proof of delivery is charged at £3 per item. ClickandSendParcel.com is not responsible for inaccuracies or errors in carriers tracking.
Our automated system will take your payment when your order is completed.
Our mainland delivery to the UK does not include postcodes: AB37 - AB38,AB53 - AB56,CA18 - CA27,LA15 - LA23,PH49 - PH50,AB44 - AB45
Or the following post codes: BT, IM, TR21-25
ClickandSendParcel.com delivers only to full street addresses. We do not deliver to BFPO or PO Box addresses. If your consignment is collected and returned due to address issues, no refunds will be issued. Such package will be returned to us and the charges need to be paid by you.
This website quotes prices in pounds sterling.
The customer may make payments by:
1.Ordering with a valid UK debit or credit card.
2.With a card that has been securely stored previously through our payment processor though the ClickandSendParcel.com site for recurring transactions.
3.By using prepaid funds that you have credited to your account with a card (amaximum of £200 per transaction, a minimum of £20 per transaction, or a maximum of £500 per card), also called the “prepay facility”. You may check your running balance 24 hours a day through your account. The customer can use prepay when paying for a full order, but not as a partial payment. If the customer wishes to withdraw money from their prepaid account for a purpose other than purchasing through this site, please contact our customer service department for a refund. The minimum withdrawal amount is £3. The refund will be made only to the card used to deposit the prepay funds. These funds will expire if they have not been used after one year.
4.With your Paypal account.
If you are a regular user, you will be provided with an option to become a member of ClickandSendParcel.com. Members enjoy full order management, an online address book, and occasional promotional offers.
We offer ad hoc special offers to our standard members using our Terms and Conditions.
You must enter your promotional code when ordering a service. These will not be refunded to your account if the order is completed without the code being entered.
The size and weight of the consignment has strict requirements due to safety and health reasons. The driver may refuse your parcel if these requirements are exceeded. In this situation, you will not receive a refund. If the consignment is collected and later deemed too large or overweight all the sucharges would be paid by you including our administration charge up to £35 +VAT. Misdeclared dimensions or weight are also subject to extra charges. In this case the price difference will be charged which you should have paid in the first place when booking that parcel with us. An administration charge up to £35 +VAT may be issued as well.
As per UPS requirements - Large Package Surcharge which is defined as "A package is considered a “Large Package” when its length plus girth [girth = (2 x width) + (2 x height)] combined exceeds 330cm, but does not exceed the maximum UPS size of 419cm. Large Packages are subject to a minimum billable weight of 40kg. In addition, the Large Package Surcharge will be applied which is £35+VAT. Overmax Size Surcharge which is defined as "Packages with an actual weight of more than 70kg, or that exceed 270cm in length, or exceed a total of 419cm in length and girth combined [girth = (2 x width) + (2 x height)] are subject to an additional charge of £35+VAT. Packages exceeding 419cm in length and girth combined are also subject to the Large Package Surcharge. If your actual or dimensional weight goes beyond 70kgs then there is a surcharge of £23.69+VAT.
All the items that are not packaged in durable cardboard box or if you are sending Tyre (all types), Alloy wheel, liquids (all types) will be subject to a surcharge of £3.30+VAT as these charges go to the carrier you used for transportation.
All consignments must be clearly labeled, securely packaged with hard cardboard box, and contain the correct delivery address before collection and must be sturdy enough to withstand transit through the shipping network. If multiple packages are strapped together, and one becomes detached, it is by definition not securely packaged.
Collection and delivery
Our quote and booking system on the website will take all booking data according to the customer’s instructions. The customer may choose between various collection windows, although selected day and/or time slots may not be guaranteed.
Our collections occur between 8:00 AM to 6:00 PM Monday through Fridays, excluding bank holidays. Please note we cannot guarantee a specific time for collection.
Deliveries and collections occur only on working days. You may opt to deliver on a Saturday for an extra cost. This option can be chosen during booking. Bank holidays and national holidays in the UK are not considered working days.
Someone must be available to collect your consignments on the day and time that you have requested. If no one is there to accept the package, a surcharge up to 100% percent of your original cost could be applied.
If the consignment is not collected during the allocated time slot, the customer must inform ClickandSendParcel.com through our failed collection form. We will attempt to arrange another collection at your convenience.
The delivery times displayed on our website are not guarantees, but rather estimates. Consignments could be delayed for unavoidable reasons that ClickandSendParcel.com and the carrier cannot control.
If your consignment must be delivered or collected from certain areas of Wales, Scotland, offshore islands, or Cornwall, they may be subjected to a 24 hour delay.
When you order a service, you must check a transit time. If redelivery is necessary, a surcharge may be applied to some services.
The carrier will attempt to deliver your consignment to your requested address. If another reception for central point is present, the driver will deliver the consignment at this point. For instance, if your consignment is sent to a business, it will be delivered at the reception area. If the recipient is not present at delivery, the driver may deliver to a neighbor or return the parcel to their depot. We use some carriers who may leave a calling card to let you know which action has been taken, but this is not a guaranteed service. Packages will only be left with a neighbor if someone is available to sign for the delivery.
Third party collections, freight forward collections, or three way collections occur when the customer has arranged a collection from a remote address. The customer must ensure someone is available at the remote collection address to give the consignment to the driver. A customer may incur up to 100% of the original shipping for a surcharge if there is no one to give the consignment to the driver.
Some carriers will not provide door-to-door service for some destinations. If this is your situation, the recipient is responsible to collect the consignment themselves. If you are unsure, contact ClickandSendParcel.com before shipping your consignment and we will inform you if this issue may arise.
An accurate contact telephone number for the delivery address is necessary so the delivery of your consignment is not late. If this information is incorrect or was not provided, it could result in the consignment being returned to the sender at their expense.
Tracking a consignment will not work unless the consignment has been collected, and it is the customer’s responsibility to learn when the package has been collected. You may track your consignment for a 12 week after shipping through our website or customer service department. After 12 weeks, a new shipment may be allocated with your tracking number.
Orders and order cancellations must be confirmed in writing. If this written notice is not received, or if duplicated documentation is required, please contact us to confirm the transaction.
Orders can be put on hold or reactivated up to seven days after the initial order. After this time period, the customer must request a refund and will need to place a new order if needed.
All orders can be tracked online, and you may contact our office before it is returned to fix any issue. If the package has been returned, it will not be reshipped for free and there will be no refund on the order when the return completes the agreed-upon contract.
In the case a driver uses a different tracking number than you expect, or if the collection point assigns a new shipping label rather than that supplied by ClickandSendParcel.com, you can only track using the shipping number recorded at collection on the website of the carrier or by contacting our customer service.
Proof of delivery is retained for up to 90 days after the delivery date. You will be charged a £5 fee for each item for hard copy proof of delivery.
ClickandSendParcel.com does not guarantee stopping a consignment when it is in transit, although we will attempt to do so if requested.
You will be prepaying postage charges only for your consignment. ClickandSendParcel.com does not control customs queries or charges that could arise.
These charges are applied by the country’s authorities. You must check whether taxes, duties, or customs charges will be charged for the consignment. To do so, speak to the Consulate in the destination country. We can offer advice, but are not the point of authority.
ClickandSendParcel.com passes on the custom taxes, duties, and other charges to the sender. The sender must pay these charges. Charges will vary between countries and there could be a chargeimposed to destroy the package if these taxes are not paid. The sender will also be liable for these charges.
If the parcel has been returned to the sender from outside the United Kingdom, the charges will include an appropriate import rate for the package. This will likely be higher than the price the sender paid to export the package.
Consignments shipped to outside the European Union require aproforma/commercial invoice. The absence of this document, or inaccurate or incomplete information could result in a delay of the consignment and it may be returned at the sender’s expense.
The weight and dimensions of the packages in your consignment must be accurately declared upon ordering. Each package will be scanned and weighed by the carrier. If your declaration is underweight actually or dimensionally, you will be surcharged a varying amount depending on the service and carrier.
For International deliveries, if your postcode/pincode/zipcode falls under the carriers' extended area then a surcharge will be applied which you need to pay before the collection. We will inform you regarding such surcharge. It is not possible for us to list all the International postcodes on the courier quote page and hence this will always be informed after you have booked your delivery. The amount you pay for such delivery is not the final amount as the final amount would be classed after you have paid the extended area surcharge. If you do not wish to proceed then your full money will be refunded. If you do wish to proceed then an invoice for that surcharge will be sent for you to pay before we confirm this delivery. Please note until you have not paid this surcharge your order is not confirmed so please do not commit the receiver for approx delivery date prior to confirming your order.
Refunds and discounts
The ClickandSendParcel.com site offers discounts automatically to our account holders on particular services. Users are automatically offered these items if the account holder has logged in. If they were not logged in when the offer was shown, discounts are not issued retroactively.
Providing the sender has sufficient grounds, refunds are issued within 30 days. These grounds may include a collection that cannot take place because of a factor under the carrier’s control.
Delay, loss, and damages
Any claims for damage, delay, or loss will be exempt if they are on the list of prohibited items. Please check your consignment against the prohibited items list.
The consignment is required to be packaged to a professional standard. Claims resulting in a package that was not packed to professional standard are rejected and carriers' decision is the final decision. Items must be packaged in a double box with additional padding around the item. Our packaging advice can give more information and recommended guidelines. When using any of our services you need to comply with the respective carrier packaging guidelines as well. For UPS the information can be found here http://www.ups.com/packaging/?loc=en_GB. For Parcelforce its http://www.parcelforce.com/sites/default/files/Packaging%20guidelines%20Final%20300412.pdf.
If the consignment is damaged, the packaging is kept for inspection. The items must be inspected in this state in which it was delivered at its delivery address. If the item has been repaired or moved, or if the packaging is thrown away, the claim will be rejected.
Items traveling through our shipping services need to withstand knocks, bumps, and short drops during transit. Do not send fragile items. Items that are damaged through falls but have intact packaging will be declined for any claims. You should not send such items using our services.
Consignments on pallets must be suitably protected, secured, and packaged. Using palette wrap alone cannot be substituted for other protection packaging. The purpose of pallet wrap is to secure the goods to the palette only and will provide no more protection. Goods must be well package, and it is the sender’s responsibility to ensure they are protected and well packaged in transit.
Claim for damage to the consignment is invalid if the external packaging is intact, as the internal packaging was not sufficient. Claims for loss of item will only cover the initial £50 free insurance per package provided by the carrier regardless of the value for the item. You can always insure your item for loss or damage by purchasing additional insurance.
If you are unable to check all parcels when they arrive, you must sign "unchecked" for each.
Packaging or boxes that are clearly damaged on delivery must be noted as "Damaged" by the recipient or any claims are refused. The sender must inform the recipients of these terms and conditions.
If a claim must be made, complete the initial claim damage form and we will assist throughout the rest of the process. The tracking number and order number must be submitted along with the detailed description of the complaint or claim. We will respond in two working days after we have reviewed the details.
Claims of lost must be reported to ClickandSendParcel.com within 21 days from the date of dispatch and Claims for damaged items must be reported within 7 days of Delivery otherwise the carrier may reject processing the claim. The claims process may take 4 to 8 weeks, and decisions are at the carrier’s sole discretion.
Items on the prohibited list will be returned by your driver and a surcharge will be leveled. Compensation claims are voided and there will be no refund of postage. Because our booking systems use computer software and are fully automated, the staff at cannot monitor your shipment. The customer must take responsibility to read the terms and conditions or send an e-mail to directly inquire if your parcel can be accepted.
These items are prohibited:
Items on this list may result in delays, surcharges, or confiscation by authorities if appropriate. There are no liability coveragesor guarantees for these items. Contact us if you have any doubts about the following restrictions before you shipped.
- Clinical and medical waste
- Alcoholic liquids
- Butane lighters
- Corrosive Substances
- Counterfeit currency, bank notes and postage stamps
- Dry ice
- Human and animal remains
- Furs and ivory
- Illegal goods
- Jewellery including watches – Except Imitation
- Artworks with High value unless fully insured
- Live or dead animals and insects
- Environmental Waste
- Explosives, Arms and ammunition
- Flammable solids and liquids
- Indecent, Obscene or offensive material
- Pornographic materials
- Living creatures
- Illegal Lottery tickets
- Magnetised material
- Oxidizing substances and organic peroxide
- Perfumes and aftershaves that are classed as flammable
- Poisonous (toxic) and infectious substances
- Radioactive materials
- Sharp Instruments
- Solvent based paints and inks
- Any other goods prohibited by law of that country where the goods are carried.
Below is the list of items which are sent at your own risk. We take no responsibility of damage or loss during the transit and no compensation will be given under any circumstances.
- Computers , Laptops and Netbooks
- Personal data or confidential documents
- White goods
- Frozen or perishable food
- Plasma, LCD / LED / TFT monitor displays/ screens
- Porcelain, Mirror, bulbs, China, Marble, Granite, Pottery
- Flowers and plant products
Please contact us if you have any questions about the item you are sending.
We do not carry substances that have been classified as dangerous in the newest edition of the Civil Aviation Organizations Technical Instructions.
Nine hazardous classes exist which cover these hazards, and the below examples should not be taken as complete lists of dangerous goods. We do not accept products and materials that may be hazardous to our staff.
Dangerous goods are those which meet the criteria of one or more of the nine hazard classes as described by the U.N. These relate to the types of hazards and are explained below. Dangerous goods are prohibited.
Class one: explosives
Any chemical mixture, compounds, or device that is capable of producing an explosive or pyrotechnic effect through the substantial instantaneous release of gas and heat. Explosives are prohibited, including nitroglycerin, blasting caps, igniters, fireworks, Christmas crackersnaps, fuses, ammunition, fliers, etc.
Class two: gases that are compressed, dissolved, or liquefied under pressure
Permanent gas that is unable to be liquefied at ambient temperatures, liquefied gas is which can become liquid at ambient temperatures under pressure, and dissolved gases which can be dissolved in a solvent under pressure.
Flammable compressed gases are prohibited, including hydrogen, methane, butane, gas cylinders for camping stoves, nothing, propane, cigarette lighters, blue lips, etc.
Toxic compressed gases are prohibited, including florine, chlorine, etc.
Nonflammable compressed gases are prohibited, including carbon dioxide, neon, nitrogen, fire extinguishers, and aerosols.
Class three: flammable liquids
Mixtures of liquids, liquids, or liquids that contain solids in a suspension or solution that giveoff flammable vapors. Any liquid that has a closed cup flash points below 60.5° C, including acetone, cleaning compounds, lighter fuel, petroleum, benzene, gasoline, paint thinners or removers, solvents, etc.
Class four: flammable solids
Solid materials that can cause fire by an absorption of water, friction, spontaneous chemical changes, or that retais heat from processing or manufacturing, or that can be ignited readily and will burn vigorously. These include matches, cellulose nitrate products, nature cellulose base film, potassium, sodium hydride, zirconium hydride, etc.
Class five:Organic peroxides and oxidizing substances
Although they are not necessarily combustible, the substances can cause or contribute to other substances’ combustion. They may also cause explicit decomposition, be injurious to health, or react dangerously to other substances. These include bromates, nitrates, peroxides, perchlorates, etc.
Classic six: infectious and toxic substances and other medical substances
The substances may cause injury or death if inhaled or swallowed or if they come into contact with skin. Toxic substances are prohibited, including arsenic, cyanide, hydrogen selenide, mustard gas, nitrogen dioxide, pesticides, vaccines, serums, etc.
Class seven: radioactive materials
Radioactive materials that are classified as being radioactive using table 2-12 of the International Civil Aviation Organizations Technical Instructions book, including uranium-235, uranium or thorium ores, radioactive waste material, etc.
Class eight: corrosives
The substances can cause severe damage with chemical action to living tissue, means of transport, or other freight. Corrosive substances are prohibited including aluminum chloride, corrosive cleaning fluid, corrosive paint remover, caustic soda, electric storage batteries, hydrochloric acid, etc.
Class nine: miscellaneous dangerous goods
The substances could present dangers that have not been covered elsewhere in this edition, including dry ice, asbestos, etc.
These items can be sensed that are subject to limited liability, it’s no damage claims are accepted. Claims for loss will be considered but subject to guidelines for packaging.
- Glass/Ceramic/Resin/China/Marble/Stone/Granite - (or itemsthat contain these materials)
- Televisions, LCD screens, Projectors, Plasmas, or similar
- Computers, TFT Screens, Laptops, Monitors
- Mirrors, Microscopes, Porcelain,Ornaments, Spectacles,Pottery, Telescopes, Vases, Tiles
- Lighting products like Lamps, Torches, Tail lights
- Any item subject to Amplifier, Internal Electronic Damage, or similar
Musical instruments are required to be shipped in recommended hard cases that contain padded lining, then boxed if the case should not become scratched.
Liability and claims
Services come with a transit cover to a limited amount. For full amount coverage, you are required to cover the shipment’s full value, as the additional cover will replace the inclusive liability cover.
An additional transit cover will apply to a consignment only, and not parcels included in a multi-parcel consignment. An equal part of the cover is applied to each box in the consignment.
If a claim is filed, a cost invoice must be provided to prove the consignment’s value and photos must be supplied for claims of damage.
If the item has not been sufficiently packaged, we will reject the claim. Parcels must not be strapped together. Losses resulting in these circumstances will not be covered, as all parcels should be separately shipped.
Make sure your consignment contains no prohibited items before you make a claim.Items in are prohibited items section are exempt from liability coverage.
If a consignment is too large or too heavy, it could be subjected to a surcharge and will not receive transit cover.
Any claim of £500 or more are subject to a £250 payableexcess from the customer.
Our policies do not cover sending to or from any territories or countries or places within those territories or countries that are listed in our excluded territories policy, unless cover has been expressly granted in writing by the company at the commencement of transmit for sending. These include Afghanistan, Angola, Armenia, Azerbaijan, Democratic Republic of Congo (formerly Zaire), Ethiopia, Iran, Iraq, Kazakhstan, Kosovo, Kyrgyzstan, Lebanon, Liberia, Nigeria, Rwanda, Siberia, Somalia, Sudan, Syria, Tajikistan, Turkmenistan, Uzbekistan, Vojvodina, Yemen.
The information entered into this system is the responsibility of the person who places the order. ClickandSendParcel.com cannot be held responsible for any incorrect information entered, and will not refund in this instance.
ClickandSendParcel.com cannot be held liable for failed service provided by our carriers. This liability is limited to negligence of the company who carries the goods, and is limited to the customer who made the order who booked ClickandSendParcel.com.
Damages or losses under the following conditions are not covered:
- Act of God
- Insufficient packaging
- Prohibited contents
- Consequences of war
- Incorrect labeling
- Force majure
ClickandSendParcel.com will only communicate with the person who placed the order.
Liability is limited to the cost of sending the parcel only and the insured value if the customer raises a claim. You’re not liable for further claim for administrative inconvenience, loss of profits, indirect or consequential loss or damage arising from the problems in relation to your service, or disappointment.
Refunds and cancellations
If you need to cancel the booking before the collection, contact us so we can cancel the order and refund the payment. You must use your reference number for all correspondence.
We take pride in offering outstanding customer service. If you have any questions or complaints, please contact us.
If any terms or conditions mentioned are unenforceable through a matter of law, other terms and conditions will still be enforceable and unaffected.
The terms and conditions and any contract between ClickandSendParcel.com and the customer will be governed and interpreted through English law, and the English Courts will have final jurisdiction over any disputes.
The terms and conditions are added to the statutory rights all consumers have, which will remain unaffected.
ClickandSendParcel.com reserves the right to use e-mail to contact you with special offers and promotional deals. If you do not wish to receive these emails, please unsubscribe.
ClickandSendParcel.com is the trading name for Connexions 247 Ltd, Registered in England - 07790482.